Refund Policy

EviDiary Free has no subscription charge, so there is no payment to refund.

Plus is offered as a recurring monthly or annual subscription at the price shown at checkout. You can cancel future renewal through the billing-management controls when billing is active.

Cancellation normally prevents the next renewal rather than ending access immediately. Unless a refund is required by law or specifically agreed, your paid Plus access continues until the end of the billing period you have already paid for.

We do not automatically provide a pro-rata refund simply because a subscriber chooses not to use the remaining part of a paid billing period. This does not limit any statutory cancellation or refund right that applies to you.

A Case Pack is a one-off purchase that unlocks premium preparation tools for the selected case and does not create a recurring subscription.

If Case Pack functionality was not supplied as described because of a technical fault, or you were charged more than once for the same intended purchase, contact us so we can investigate and, where appropriate, correct the entitlement or issue a refund.

If you are a UK consumer, statutory cancellation rights may apply to online purchases. The precise right depends on whether the purchase is treated as a service, digital content or another type of contract and on whether you asked for supply or performance to begin during a cancellation period.

Where the law permits a cancellation right to be reduced or lost because digital supply or performance begins immediately, that will apply only where the legally required consent and acknowledgement have been obtained. Where a service has already been partly supplied at your request, the law may permit a proportionate charge for what has already been provided.

Nothing in this policy removes rights that cannot lawfully be excluded.

Please contact Essorawd@gmail.com if:

• you believe you were charged incorrectly or more than once;
• a paid feature or Case Pack was not provided after a successful payment;
• you believe a statutory refund or cancellation right applies;
• you do not recognise an EviDiary charge;
• you need help cancelling or managing a subscription.

Include the email address used for your EviDiary account and enough information to identify the transaction. Do not email full card numbers, passwords or workplace evidence unless specifically required through a secure support process.

Approved refunds are sent through the original payment provider and payment method where possible. The time it takes for funds to appear after a refund is issued depends on Stripe, your bank and the payment method.

If a Case Pack is refunded, its premium entitlement may be revoked. If a subscription payment is refunded or reversed, the corresponding Plus entitlement may be changed in line with the payment status. Ending a paid entitlement does not delete your existing workplace records.

If you believe a charge is wrong, contacting us first may allow the issue to be resolved quickly. You retain any right you have to raise a payment dispute with your card issuer or payment provider. We may provide transaction and entitlement records to the provider where reasonably required to respond to a dispute.

We may update this policy where pricing, payment functionality or legal requirements change. The version that applied when you made a purchase will be considered when handling that purchase, together with any mandatory legal rights.